Our Collections Philosophy and Process:
Medical debt is often the last bill to be paid; therefore third-party contact is sometimes necessary to resolve a patient balance. Our ACA-certified, bilingual collectors speak to several thousand patients a day with one goal in mind: To identify and motivate those who can pay to take the action necessary to clear their balance in full.
A series of patient-friendly letter and calling campaigns is designed, and the account goes to the collection staff within 24 hours. The healthcare bad debt process is intricate and requires best-in-class technology provided by our priority CMS system. Integrated into our CMS System is a sophisticated, state-of-the-art, collection-based predictive dialer system. This allows our agents to maximize their time proficiently collecting cash and negotiating payments.
In addition our management teams utilize Interactive Voice Response (IVR) and mass messaging and communication, as well as 24/7 pay-by-phone options with check, credit card, and payment arrangements. We also provide a PCI compliant online bill pay portal for their convenience.
Our approach is from a place of understanding and compassion, offering terms and avenues to those who can afford to pay. Those who cannot are provided with alternatives, and if appropriate client specific charity applications. We do not harass patients, but we do expect payment for the debt.
In the event the account remains unpaid, on qualified and client specific instruction we are fully prepared to offer credit reporting and facilitate legal action through attorneys.
In addition to third-party collections, through our Outsourcing Division (Medco Services) we offer the following services:
- Point-of-Service collections and staffing
- “Early Out” (non bad debt) collections
- Insurance Follow-up
- Payment Plan Monitoring
- Training and Education
Additional information about these and custom solutions for your revenue cycle needs can be found at www.medcoservices.com
For additional information on any of our Services and/or a NO COST REVIEW of your Account Receivable needs, please contact our Sales staff:
Knoxville: (865) 293-0383
Huntsville: (256) 665-9690
Toll-Free: (877) 914-9299
And Choose Option 2 for Sales or email: Sales@UptainGroup.com